Help & FAQs

If your shipment is already on its way, you have received a
You will receive a shipping confirmation by email. In this email you will find your
individual DHL tracking number and a link via which you can
current status of your delivery. This
Shipment tracking number is also called "Tracking Number" in your
User account under "My Orders". Clicking on
This tracking number will take you directly to the DHL tracking website
where you can see the current status of your order.

To place an order, please follow these simple steps:

Select products: Browse our diverse selection of tabletop products and choose the ones you like best.

Add to cart: Click the "Add to cart" button next to each product you want. This will add the product to your cart.

Review your shopping cart: Once you have selected all the products you want, click on the shopping cart icon in the top right corner of the page to see an overview of your selection.

Proceed to checkout: Click the "Checkout" button to continue the order process.

Enter delivery information: Enter your delivery address and preferred shipping method. Review the information carefully to ensure everything is correct.

Provide payment information: Select your preferred payment method and enter the required information.

Complete your order: Review your order for accuracy and click the "Complete order" button to complete the transaction.

Order confirmation: After successfully placing your order, you will receive an order confirmation via email. This email also contains a summary of your order.

To place an order, it is not It is necessary to create a customer account. However, it is easy and convenient to create a customer account in our shop and order directly.

To get an overview of all your previous orders, please log in to your customer account and go to "Order History." There you will find an overview of all orders, including the order date, order total, and order status.

Unfortunately, for technical reasons, it's not possible to cancel orders after they've been completed. Our goal is to ship your package as quickly as possible, which is why every order is immediately sent to our distribution warehouse. However, if you find that the products don't meet your expectations, you can exercise our return policy. Please note that offsetting against other orders is not possible.

Generally, it is not possible to make changes to the delivery address afterward. However, we can still make adjustments shortly after receiving your order. If you made a mistake entering the address, please contact us immediately by email at info@fishing24.de . If a change is no longer possible and the specified delivery address cannot be found or delivery is unsuccessful, the shipment will be automatically returned to us. Once we have received and inspected the shipment, we will resend it to you.

After placing your order, you will receive a confirmation email. This contains an overview of the products you have ordered, as well as information about your billing and delivery address and your chosen payment method. Once your package has been shipped, you will receive a shipping confirmation including a personalized tracking number.

If you haven't received an order confirmation, please check your customer account. Under "My Orders," you can check whether the order has been processed and view its current status.

We offer the payment methods Sofort / Sofortüberweisung, credit card, PayPal, Google Pay, and Apple Pay.

The invoice for your order will be generated automatically after completing the order process. It will be sent immediately to the email address you provided.

Please also check your spam folder if the email with the invoice doesn't arrive in your main inbox. If you still don't receive the invoice, please contact us using the contact form and we will resend it to you immediately.

Yes, at Fishing24 you can conveniently pay with Klarna installment plans. Simply select Klarna as your payment method at checkout. After the purchase, you can flexibly decide how many monthly installments you want to pay in.

You will receive all details about installment payments directly from Klarna via email.

Your credit card account will be charged immediately after your order is completed. In some cases, the charge will not be made until your order has been shipped. The exact processing depends on your credit card provider.

Shipping costs €4.99 and is waived for orders over €100.00.

We ship immediately available items as quickly as possible.

You can find the expected delivery date on the product page and during the order process.

Unless otherwise stated, delivery within Germany usually takes place within 1-3 working days after conclusion of the contract (if advance payment has been agreed upon, after receipt of payment).

Please note that no deliveries are made on Sundays and public holidays.

Yes, you can specify a delivery address that differs from your billing address.

Please note that the delivery and billing addresses must be in the same country.

As soon as your package leaves our warehouse, you will receive a shipping confirmation by email.

This contains your personal DHL tracking number and a link where you can view the shipping status at any time

We ship all orders with our shipping partner DHL.

Fast and reliable delivery is important to us.

If a delivered item is damaged, please contact our customer service using the form provided.

We will find a solution as soon as possible!

Please enter your voucher code in the designated field during the ordering process.

Make sure the code is written correctly and check that all conditions (e.g. minimum order value) are met.

Then click on “Redeem voucher” .

The discount will be applied immediately to your order and displayed below the item overview.

Important:

If the discount is shown in the total amount, the voucher has been successfully redeemed.

If the discount is not displayed, the voucher could not be applied.

For more information, see “Why can’t I redeem my voucher?”

There can be several reasons:

1. Multiple vouchers cannot be redeemed at the same time.
2. Minimum order value or validity period were not met.
3. Typos or extra spaces when entering – please check carefully.
4. The “Redeem voucher” button was not clicked after entering the code.
5. The voucher has already been used for a previous order.
6. Some vouchers are only valid for certain products or cannot be combined with other discounts.

Unfortunately, vouchers cannot be considered retroactively.

Simply use your voucher on your next order!

Yes, we offer a 14-day right of return, regardless of whether the product has been opened or used.

Please note that we reserve the right to make individual decisions.

To receive a return label, simply submit a request using our contact form .

After your request, we will send you the corresponding label by email.

Please note that the buyer is responsible for return shipping costs.

If you have any questions about returns, our support team will be happy to help you at any time.

1. Submit a return request:
   Submit your return request using our contact form . Please state the reason for the return and attach photos if necessary.
2. Check return request:
   After your request has been reviewed and confirmed, you will receive a shipping label or QR code via email.
3. Shipping preparation:
   Print the shipping label or save the QR code on your mobile device.
4. Packing the return:
   Pack the item securely in a suitable box and include relevant documentation (e.g., invoice, warranty card).
5. Attaching the shipping label/scanning the QR code:
   Attach the shipping label clearly to the package or show the QR code when dropping it off.
6. Shipping the return:
   Drop off your parcel at a DHL branch or DHL Packstation.
7. Shipment tracking:
   Keep an eye on your tracking number to track the status of your return.

No, at Fishing24 we cover the costs of your return.

You will receive a free return label once your return request has been confirmed.

You can drop off your return at any DHL branch or DHL Packstation.

DHL offers a variety of locations in cities and regions.

Please check the opening hours or availability of the packing station in advance to ensure a smooth return.

After your return has been successfully inspected, the amount will usually be refunded using the same payment method you used for your order.

This means: If you paid by credit card, the refund will be made to your credit card. If you paid by bank transfer, the refund will be made to your bank account.

The time it takes for your return to be credited depends on the payment method chosen and the policies of the payment service provider.

Here is an overview:

Credit card:

Refunds are usually processed within 5 to 10 business days.

The exact duration depends on your bank and its processing time.

PayPal:

When paying via PayPal, the amount is usually refunded to your PayPal account immediately after the return is confirmed.

Bank transfer:

Refunds via bank transfer may take up to 14 days, depending on bank processing times.

Klarna or other payment services:

Refund times vary depending on the provider. In some cases, the credit is issued immediately, while in others it may take a few days.

A notice:

These are general guidelines – in individual cases, deviations may occur depending on the payment service provider or bank.

This is my first time here. How can I order from the online shop?

This message means that an account already exists with your specified email address.

You can continue to use this account.

If you have forgotten your password, you can easily reset it in the login area.

Please check your email address and password.

If you have forgotten your password, click on “Forgot password” and follow the instructions to reset it.

Follow these steps:

1. Click on the “My Account” icon and select “Forgot Password.”
2. Enter your email address and click “Send.”
3. If an account with this email exists, you will receive an email with a link.
4. Click on the link – you will be redirected to the page where you can enter your new password.
5. Confirm your new password and click “Reset Password.”
6. Confirm your new password and click “Reset Password.”
7. You can then log in with your new password.

There are several possible reasons:

Spam or advertising folder:
Please check your spam, junk mail, or promotions folder.

Check email address:
Make sure you have entered your email address correctly.

Use correct email:
Use the email address you used to register your customer account.

Check registration:
Make sure you've created a customer account. Simply subscribing to our newsletter isn't enough.

Yes, once you are logged into your customer account, you can view and edit your address, email address, telephone number and date of birth under the menu item “View addresses” .

Please simply contact us using the contact form .

Exclusive offers:
Get access to special discounts and promotions only for newsletter subscribers.


New releases:
Be one of the first to know about new products and collectibles.


Events & Promotions:
Don't miss any special events, tournaments, or sales promotions in the shop.

Tips & Updates:
Benefit from helpful information that will help you build your collection or play.

Our newsletter is the perfect way to not miss any highlights and always stay up to date!

Registration is easy and free:

1. Fill out the registration form in the footer of our website.
2. You will receive a confirmation email.
3. Click the link in the email to confirm your registration.
4. After successful confirmation, you will receive a separate email with your voucher code.

At the end of every newsletter email you will find a link to unsubscribe.

Click “Logout” and follow the instructions on the page.

Your cancellation is only complete once you have confirmed it on the cancellation page.

Our newsletter appears approximately every two weeks.

You will always be the first to hear about new offers, promotions and news.

If you do not receive our newsletter, please check first:

• Your spam or junk mail folder – some email providers automatically sort promotional emails there.
• Whether your email address is correctly stored in our system.
• Whether your email inbox is full.
• Whether you accidentally unsubscribed from the newsletter.

If you cannot find the newsletter there, please contact our support team using the [ contact form ].

A notice:

In rare cases, emails may not be delivered for other technical reasons.

You can easily reach our customer service via the provided contact form and the shop chat.